PTA slaps Rs68.9m penalty on Cellular Mobile Operators
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The Pakistan Telecommunications Authority (PTA) has imposed a Rs68.9 million penalty on Cellular Mobile Operators (CMOs) for failure to meet the Quality of Service (QoS) standards laid down in their licenses, 24NewsHD TV channel reported on Monday.
This enforcement is because of PTA’s 643 quality-of-service surveys over the past three and a half years, imposing fines totaling 68.9 million rupees on cellular mobile operators.
Of the 643 surveys, 302 were complaint-based, while 341 were planned.
From January 2024 to July 2024, PTA carried out 104 surveys, of which 65 were complaint-based.
In 2023, the authority carried out 161 surveys, consisting of 80 complaint-based and 81 planned surveys.
During 2022, the Pakistan Telecommunication Authority conducted 192 quality-of-service surveys, with 90 complaint-based and 102 planned.
In 2021, the authority performed 186 surveys, including 67 complaint-based and 119 planned surveys.
Pakistan Telecommunication Authority issued 37 show-cause notices (SCNs) over this period, reinforcing its commitment to maintaining service standards and addressing complaints in the telecom sector.
These surveys revealed persistent issues with the quality of service provided by the telecom operators, prompting the regulatory body to take stringent measures.
In addition to imposing fines, PTA has issued directives to improve service quality.